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Right of withdrawal & Withdrawal form

Model withdrawal form

Our model withdrawal form for download:
Model withdrawal form

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The right of withdrawal of the consumer

If the customer is a consumer within the meaning of sec. 13 German Civil Code, i.e. a natural person who concludes a legal transaction for purposes that are outside his/her trade, business or profession, there is a statutory right of withdrawal, on which the Gambio GmbH informs as follows:

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or in the case of a service contract or a contract on the supply of digital contents that are not supplied on a physical data carrier from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (The Gambio GmbH, Parallelweg 30, D-28219 Bremen, fax: +49 (0) 421 - 38898969, e-mail info@gambio.de, phone: +49 (0) 421 - 22 34 678)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website [insert Internet address]. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Special note

The right of withdrawal does not apply to contracts of the supply of audio or video recordings or computer software if the sealing has been broken after supply.

Version of: 13 June 2014

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