Service & Support
We offer more than just a shop-solution. We support you and help you on your way to a truly successful shop.
Help with questions and problems
Our support-team is happy to help you with any questions or problems concerning your shop. We make sure that you can focus on the truly important thing: selling!
- Support via telephone
Sometimes you just need personal contact. Our telephone-support offers clear and direct answers to all of your questions. Naturally, you can call our telephone-support under a landline number without additional costs.
- Support via email
One short email is enough and our support-team ensures that you will receive an answer to your question or a solution for your problem as soon as possible. Thanks to short reply times and the omission of technical jargon, most problems will soon be history.
- Manual and Gambio-forums
The two easiest and fastest ways to get support are the extensive manual and the Gambio-forums. In the manual, we describe every shop-function on close to 300 pages in a comprehensible way, while you can profit from the concentrated knowledge of thousands of shop-owners in the forums.
Thanks to the continuous advancement of the software, Gambio has been one of the leading shop-solutions for the German-speaking countries for almost 15 years now. We periodically provide our users with new features, improvements and fixes through updates. Every update is available for our customers as a free download in the Gambio customer portal.
Individual adjustments and developments
We also are your ideal partner for individual shop-adjustments and reprogrammings. An entire team of developers is responsible only for the programming of individual customizations. The implementation is conducted strictly according to your ideas and under previously determined conditions. Be it a slight adjustment, a new feature, an interface or an extensive project.
Network of partners
We collaborate with more than 100 companies from all areas of the e-commerce world. Therefore, we are able to recommend reliable partners for virtually every challenge to our customers. Thus, you can profit from our extensive experience from thousands of shop-projects and even receive special conditions as a Gambio customer.